Privacy policy

Privacy Policy

This Privacy Policy describes how Battskin (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit battskin.com (the “Site”) or make a purchase from us.

We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information We Collect

When you visit our Site or place an order, we may collect the following information.

Personal information you provide:

  • Name

  • Email address

  • Postal address (billing and shipping)

  • Phone number

  • Payment information (processed securely by our payment providers — we do not store full credit card details)

  • Order history and customer service correspondence

Information collected automatically:

  • IP address

  • Browser type and version

  • Device information

  • Pages viewed, time spent on the Site, and referring URLs

  • Cookies and similar tracking technologies (see “Cookies” below)

How We Use Your Information

We use your information to:

  • Process and fulfil your orders

  • Communicate with you about your order, including shipping confirmations and updates

  • Respond to customer service enquiries

  • Send marketing communications (only with your consent — you can opt out at any time)

  • Improve our Site, products, and customer experience

  • Detect and prevent fraud

  • Comply with our legal obligations

Sharing Your Information

We share personal information with third parties only as necessary to operate our business, including:

  • Shopify — our e-commerce platform provider, which hosts our store and processes orders

  • Payment providers — to securely process your payment

  • Shipping carriers — to deliver your order

  • Email and marketing platforms — to send transactional and (with your consent) marketing emails

  • Analytics providers — to understand how visitors use our Site

We do not sell your personal information to third parties.

We may also disclose your information if required by law, court order, or to protect our rights and the safety of others.

Cookies

Our Site uses cookies and similar technologies to improve your browsing experience, remember your preferences, and analyse Site traffic. You can control cookies through your browser settings. Disabling cookies may affect some functionality of the Site.

Marketing Communications

If you have subscribed to our marketing emails or opted in at checkout, we may occasionally send you updates about products, promotions, and news. You can unsubscribe at any time by clicking the “unsubscribe” link in any email or by contacting us at sales@battskin.com.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information (subject to legal obligations)

  • Opt out of marketing communications at any time

To exercise these rights, please contact us at sales@battskin.com.

Data Retention

We retain your personal information for as long as needed to fulfil orders, provide customer service, comply with our legal and tax obligations, and resolve disputes. When information is no longer needed, we delete or de-identify it.

Children’s Privacy

Our Site is not intended for children under the age of 16, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the Site after changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Battskin

Email: sales@battskin.com

Location: Newcastle, NSW

ABN: 15 690 292 838

Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us using the contact details above. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by phone on 1300 363 992.

Effective date: 29 May 2026